Return and exchange policy
The return or exchange policy is for products that were purchased through the outlets of the National Water Works Company
- Products purchased through a distributor are not returned or exchanged.
- Refunds or exchanges are only made according to the original invoice.
- The customer has the right to return within 7 days from the date of the invoice, including official holidays
- The customer has the right to exchange within 14 days from the date of the invoice, including official holidays.
- No liquid or chemical materials can be returned or replaced.
- The customer is not entitled to return or replace a product that was manufactured at the customer’s request or according to specific specifications of the company Kiss.
- Special sales contracts, special orders, or authorized distributor agreements are excluded from this policy.
Procedures
- Verify with the branch official that the goods are intact and unused
- In the event that purchases are returned without replacing them with other items of the same value or higher, the price difference will be returned to the customer. In the same way that the payment was made, (cash / credit cards / bank check / vouchers).
- The returned or replaced goods must be in the same original condition when purchased and not used disassembled or operated in the same original packaging or the original outer box and in the original condition in which it was received from exhibition.
- The warranty policy is subject to the terms and conditions described in the product manual or the terms and conditions of the stated warranty policy from the National Water Works Company.
